Welcome to the Refund Policy of PlenumFoyerHub. We are dedicated to delivering fresh pizzas and a satisfying dining experience at London, United Kingdom, with a focus on quality, punctual service, and clear communication. This policy applies to all purchases made directly from our website at plenumfoyerhub.xyz and in our physical locations. Last updated: March 15, 2025.
Eligibility for refunds
Our goal is to ensure every order meets your expectations. If you are not completely satisfied with your order, you may be eligible for a refund or credit under the following conditions:
- Incorrect item or missing components: If you receive an order that does not match what you placed, or if components are missing, contact us within 24 hours of delivery with your order number and photos if possible. We will review and offer a replacement, credit, or full refund at our discretion.
- Quality or freshness concerns: If a product is undercooked, stale, or improperly prepared, notify us within 24 hours with details. We may request photos to assess the issue and determine an appropriate remedy.
- Delivery delays affecting quality: In cases where a delay significantly impacts the quality of hot foods, refunds or credits may be offered at our discretion.
Items and timing
Refunds and credits are considered on a case-by-case basis. For eligible orders, refunds will be issued to the original payment method or as a store credit in £ within 5-7 business days after approval, depending on your bank or payment provider. If a credit is offered, it will be applied to a future order and cannot be exchanged for cash unless required by law.
How to request a refund
- Contact our customer service team at +44 20 7946 0958 or through the contact channel available on plenumfoyerhub.xyz.
- Provide your order number, delivery address, and a brief description of the issue. If possible, attach photos showing the problem.
- We will acknowledge your request within 1 business day and begin an assessment. You may be asked to return unopened items in their original packaging for a full exchange or refund where applicable.
Damaged or spoiled items
For food safety reasons, we cannot accept returns of opened or consumed products. If a item arrives damaged or spoils before consumption, please report it at once with supporting details. Depending on the severity, we may offer a replacement or a partial refund.
Special considerations
Promotions, discounts, or bundles may affect refund amounts. If you used a discount code or a bundle price, refunds will reflect the actual amount paid after discounts. Gift cards or store credits issued as refunds will show as such on your account and are subject to our standard terms of use.
Non-refundable situations
The following are not eligible for refunds: changes of mind after the order has been prepared, delivered, or consumed, or items not reported within the designated reporting window. Refunds are not available for non-purchased items or third-party services.
Contact and processing
For any questions about this policy or a current refund request, please reach out to +44 20 7946 0958 or visit plenumfoyerhub.xyz for guidance. We strive to resolve all requests promptly and professionally, keeping you informed at every step.
Data and privacy
All refund requests are handled in accordance with our privacy practices. We will only use personal information to process refunds and to communicate with you about your order. We do not disclose payment details to third parties beyond what is necessary to complete the refund.
Jurisdiction and governing law
Our refunds are subject to applicable local laws in United Kingdom and the terms of sale for PlenumFoyerHub. If there is any conflict between this policy and local law, local law shall prevail to the extent required.
Address and contact details
Our offices and dine-in locations are at 221B Baker Street, London, NW1 6XE, United Kingdom. For further assistance or to discuss a refund, please contact our team at +44 20 7946 0958 or visit plenumfoyerhub.xyz.